Returns & Exchanges
At THE BARN, we take great pride in the quality of our freshly roasted beans and specialty goods. If you are not completely satisfied with your purchase, please contact us within 14 days of receipt to initiate a return or exchange.
Contact Support
Send an email to our customer service team with your order number and the reason for the return to receive a return authorization.
Package Your Items
Ensure the coffee or merchandise is in its original, unopened packaging to maintain quality standards and prevent damage during transit.
Ship to Berlin
Send your package to our Berlin Roastery address provided in the return authorization email using a tracked shipping service.
Quality Inspection & Refund
Once our team inspects the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing